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We process orders fast - sometimes too fast to make edits.If your order is already on its way, your best bet is to contact the courier directly to request a redirection.Still unsure? <a href="https://pickem.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">Hit us up</a> - we&#x2019;re happy to check what we can do.

We process orders fast - sometimes too fast to make edits. If your order is already on its way, your best bet is to contact the courier directly to request a redirection. Still unsure? Hit us up - we’re happy to check what we can do.

Can I change my shipping address after ordering?

📦 Shipping & Delivery

Why use flavored toothpicks?

How do I use Pick’em toothpicks the right way?

Do they actually help with vaping, snacking, or nail biting?

Are Pick’em toothpicks vegan, gluten-free, and sugar-free?

Do our toothpicks contain nicotine?

Where can I find the exact ingredients?

How long does the flavor last?

Can I customize my order or mix flavors?

Can I get Pick’em flavored toothpicks in stores?

Where else can I buy Pick’em?

When will you release new flavors or restock sold-out ones?

How can I get access to special bundles, flavors, and discounts?

🪵 Ingredients & Pick'em Experience

Is it normal for the toothpicks to arrive with a slightly wet film?

My package arrived damaged, what should I do?

Some items are missing from my package, what can I do?

My toothpicks don’t taste as strong as expected, why?

How can I edit or cancel my subscription?

Can I cancel my order?

I got charged, but didn’t receive an order confirmation

Can I return my order after receiving it?

How long will my refund take to process?

🛍️ Orders, Returns & Support

Do you ship to my country?

What are the shipping costs and delivery times?

How can I get free shipping?

How can I track my order?

Why isn’t my tracking number working yet?

My order’s late or hasn’t arrived - what now?

Tracking says it’s delivered, but I didn’t get it

My order was returned to sender - what now?

My order got stuck at customs - what should I do?

Why can’t I order from the U.S. anymore?

Can I change my shipping address after ordering?Updated 7 days ago