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Ugh, that&#x2019;s not supposed to happen, we&#x2019;re really sorry about that! Sometimes couriers mess up and things get separated or lost.Send us your order number and what&#x2019;s missing to <a href="mailto:crew@pickem.store">crew@pickem.store</a>, and we&#x2019;ll investigate to make sure you get everything you ordered.

Ugh, that’s not supposed to happen, we’re really sorry about that! Sometimes couriers mess up and things get separated or lost. Send us your order number and what’s missing to crew@pickem.store, and we’ll investigate to make sure you get everything y

Some items are missing from my package, what can I do?

🛍️ Orders, Returns & Support

Why use flavored toothpicks?

How do I use Pick’em toothpicks the right way?

Do they actually help with vaping, snacking, or nail biting?

Are Pick’em toothpicks vegan, gluten-free, and sugar-free?

Do our toothpicks contain nicotine?

Where can I find the exact ingredients?

How long does the flavor last?

Can I customize my order or mix flavors?

Can I get Pick’em flavored toothpicks in stores?

Where else can I buy Pick’em?

When will you release new flavors or restock sold-out ones?

How can I get access to special bundles, flavors, and discounts?

🪵 Ingredients & Pick'em Experience

Is it normal for the toothpicks to arrive with a slightly wet film?

My package arrived damaged, what should I do?

My toothpicks don’t taste as strong as expected, why?

How can I edit or cancel my subscription?

Can I cancel my order?

I got charged, but didn’t receive an order confirmation

Can I return my order after receiving it?

How long will my refund take to process?

Do you ship to my country?

What are the shipping costs and delivery times?

How can I get free shipping?

How can I track my order?

Can I change my shipping address after ordering?

Why isn’t my tracking number working yet?

My order’s late or hasn’t arrived - what now?

Tracking says it’s delivered, but I didn’t get it

My order was returned to sender - what now?

My order got stuck at customs - what should I do?

Why can’t I order from the U.S. anymore?

📦 Shipping & Delivery

Some items are missing from my package, what can I do?Updated 5 days ago