šļøĀ Orders, Returns & Support
Is it normal for the toothpicks to arrive with a slightly wet film?
Yes, itās normal for our toothpicks to arrive with a slightly wet film. Donāt worry, thatās just the wood soaking up all the delicious aromas. š
My package arrived damaged, what should I do?
So sorry to hear that! Please send us:. to [email protected], and weāll sort it out with a replacement or another solution that works for you.
Some items are missing from my package, what can I do?
Ugh, thatās not supposed to happen, weāre really sorry about that! Sometimes couriers mess up and things get separated or lost. Send us your order number and whatās missing to [email protected], and weāll investigate to make sure you get everything y
My toothpicks donāt taste as strong as expected, why?
We use natural flavor infusion, which can vary slightly from batch to batch. But if your toothpicks taste a bit mild, hereās what you can try:. š¦· Lightly bite the toothpick to release more flavor. š Keep the lid sealed when not in use to preserve f
How can I edit or cancel my subscription?
We get it, sometimes itās time for a break, or maybe you just want to shake things up. If youād like to adjust your delivery frequency, swap flavors, or even grab a last-minute discount before canceling, just shoot us a message. Weāre always happy to
Can I cancel my order?
ā ļø Heads-up. Sending a request does not automatically cancel your order. Once we receive your message, weāll check if the order has already been packed or shipped:. We do this to avoid any mix-ups, and to make sure your toothpicks donāt go missing in
I got charged, but didnāt receive an order confirmation
Yikes, sorry about that! Hereās what mightāve happened:. Send us whatever info you remember about your order to [email protected]:. Weāll track it down for you.
Can I return my order after receiving it?
We totally understand that sometimes things donāt work out as planned. Because of health and hygiene reasons, we canāt accept returns on opened packsĀ - we hope you understand. However, if your packs are still fully sealed, you're welcome to return th
How long will my refund take to process?
Refunds usually take 3ā5 business days to process after approval. The funds will be returned to the original payment method used at checkout.