🛍️ Orders, Returns & Support
Is it normal for the toothpicks to arrive with a slightly wet film?
Yes, it’s normal for our toothpicks to arrive with a slightly wet film. Don’t worry, that’s just the wood soaking up all the delicious aromas. 😜
My package arrived damaged, what should I do?
So sorry to hear that! Please send us:. to [email protected], and we’ll sort it out with a replacement or another solution that works for you.
Some items are missing from my package, what can I do?
Ugh, that’s not supposed to happen, we’re really sorry about that! Sometimes couriers mess up and things get separated or lost. Send us your order number and what’s missing to [email protected], and we’ll investigate to make sure you get everything y
My toothpicks don’t taste as strong as expected, why?
We use natural flavor infusion, which can vary slightly from batch to batch. But if your toothpicks taste a bit mild, here’s what you can try:. 🦷 Lightly bite the toothpick to release more flavor. 🍃 Keep the lid sealed when not in use to preserve f
How can I edit or cancel my subscription?
We get it, sometimes it’s time for a break, or maybe you just want to shake things up. If you’d like to adjust your delivery frequency, swap flavors, or even grab a last-minute discount before canceling, just shoot us a message. We’re always happy to
Can I cancel my order?
⚠️ Heads-up. Sending a request does not automatically cancel your order. Once we receive your message, we’ll check if the order has already been packed or shipped:. We do this to avoid any mix-ups, and to make sure your toothpicks don’t go missing in
I got charged, but didn’t receive an order confirmation
Yikes, sorry about that! Here’s what might’ve happened:. Send us whatever info you remember about your order to [email protected]:. We’ll track it down for you.
Can I return my order after receiving it?
We totally understand that sometimes things don’t work out as planned. Because of health and hygiene reasons, we can’t accept returns on opened packs - we hope you understand. However, if your packs are still fully sealed, you're welcome to return th
How long will my refund take to process?
Refunds usually take 3–5 business days to process after approval. The funds will be returned to the original payment method used at checkout.